Shipping & Returns
We offer the following flat-rate shipping options:
FREE shipping on orders over $125.00 within Canada
$5.00 untracked shipping for flat mail (greeting cards, stickers, etc.) within Canada
$14 flat-rate shipping within Canada (with tracking)
$15 flat-rate to USA (tracking is not always available)
$25 flat-rate international (untracked)
If an item is damaged while shipping, you must contact your postal service to find out your options. We are not responsible for any damage to items during shipping.
Returns & Exchanges
To be eligible for a return or exchange, your item(s) must be unused and in their original packaging with original tags. Refunds or exchanges are only available within 30 days of your purchase. Refunds are not available on clearance/sale items.
We do not offer free shipping on returns. We will not provide any reimbursement for return shipping cost as they are the sole responsibility of the customer. If an item is damaged while shipping the return, you must contact your postal service to find out your options. We are not responsible for any damage to the item when shipping the return.
Gift cards, body care, food, jewelry, and mystery/seasonal boxes
Step 1: Contact us via email at email@example.com to find out if your item is eligible for a refund or an exchange.
Step 2: Mail us your refund/exchange and include a copy of the receipt.
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you have chosen an exchange, your new item will be shipped within 7 days.
Late or missing refunds (if applicable)
If you haven’t received your refund, double check your account and contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded. ALL SALE ITEMS ARE FINAL SALE
Return shipping information:
My HOME Mercantile
10 Inglis Place
Truro, Nova Scotia
Please contact email@example.com for all return and exchange questions.