Hiring
My Home Mercantile Assistant Manager Position
About Us
My Home Mercantile is an independent retail store in vibrant Downtown Truro, which has been operational for 6 years. We pride ourselves on providing exceptional customer service, while offering a unique and fun selection of products to our community. Our curated, welcoming atmosphere allows customers to discover new items and enjoy a personalized shopping experience, while feeling at home. My Home Mercantile is rooted i n collaboration, curation, and community.
Job Overview
We are seeking a highly motivated and experienced Assistant Manager to join our team. The Assistant Manager will work closely with the Store Manager to oversee daily operations, ensure excellent customer service, help with curation and merchandising, and assist with social media. The ideal candidate will be a dynamic leader with a passion for independent retail, excellent communication and computer skills, and a strong ability to motivate and support a team.
Day to Day Tasks and Responsibilities:
- Daily Operations: include opening and closing procedures, managing staffing levels, handling cash management, assisting customers, receiving and inputting new stock.
- Customer Service Excellence: Lead by example in providing exceptional customer service, resolving customer inquiries and issues effectively in person, online and via phone, and packing and shipping online orders.
- Team Leadership and Development: motivate and inspire team members, provide ongoing training, and foster a positive and collaborative work environment. Proactively identify challenges and opportunities for improvement, and communicate with the team for continual growth and improvement.
- Inventory Management: Assist in maintaining accurate inventory levels, conduct regular stock checks, help coordinate inventory replenishment, assist in regular website stock checks, help complete annual inventory. Complete online purchase orders, creating new product listings, receive inventory, and help maintain website inventory (Shopify based)
- Visual Merchandising: Work with the Store Manager and owner to ensure that visual merchandising standards are consistently met, create compelling displays to showcase products, and update signage and promotional materials as necessary.
- Marketing/Social Media: Assist with in-store marketing events and promotions, help with day to day social media posting (comfortable using Facebook and Instagram stories, Reels, and TikTok)
Qualifications:
- Previous retail experience, preferably in a similar role within the retail industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal abilities.
- High proficiency with computers, and familiarity with point-of-sale (POS) systems (Shopify experience is an asset but not essential)
- Knowledge of retail operations, including inventory management and customer service best practices.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as well as the ability to work alone on occasion and be a self-starter
- High school diploma or equivalent
- Strong community sense of events, businesses and landmarks in our area
